Support • AutoRevive AI
SUPPORT • AUTOREVIVE AI

Need Help Keeping Your Sales & Service Pipelines Revived?

This is your direct line to the team that built AutoRevive AI. Whether it’s onboarding, CRM/DMS connections, Sales & Service playbooks, or “what am I looking at?” reports — we’re here to get you back to selling and booking, fast.

Typical response time: within 1 business day
Priority issues affecting live automation are handled as quickly as possible.

Support Options

Different problems need different types of help. Choose the path that best fits what you’re trying to fix or optimize inside AutoRevive AI.

01 • Email / Ticket
General Questions & Troubleshooting

Ideal for: login issues, dealership or rooftop changes, user permissions, CRM/DMS connection errors, Sales/Service sequence questions, or anything that isn’t down-to-the-minute urgent.

Email: [email protected]

02 • Strategy / Optimization
Playbooks, Segments & Messaging

Ideal for: fine-tuning how AutoRevive AI pulls “dead” Sales leads and dormant Service customers, adjusting follow-up cadence, or aligning messaging with your store’s tone and process.

Ask for a “strategy review” in your ticket.

03 • Technical Support
Integrations & Live Issues

Ideal for: integration changes, switching CRMs/DMS, noticing that automations paused, or anything that looks like it’s impacting live Sales or Service follow-up.

Use “High Priority” in the form below.

Common Support Questions

Quick answers to the questions GMs, GSMs, Fixed Ops Directors and BDC leaders ask most often once AutoRevive AI is live.

Q: How do we update our Sales or Service segments?
If you want AutoRevive AI to work a different “dead” Sales window (for example 45–75 days instead of 60–90), or expand Service outreach to additional declined/overdue groups, just submit a ticket with the changes you’d like. Our team will confirm what’s possible based on your CRM/DMS connection and update the configuration with you.
Q: We switched CRM or DMS – what should we do?
Let us know as soon as your new system is confirmed. Include the new platform name, live date, and your main contact on the dealer side. We’ll walk you through the updated connection steps and make sure your “dead” Sales and dormant Service segments are rebuilt correctly.
Q: Messages look fine, but replies aren’t routing correctly.
Reply routing depends on how your store is configured (BDC, Sales floor, Service writers, etc.). If you see replies going to the wrong place or not appearing at all, send a few examples in your ticket (screenshots help). We’ll verify the routing rules and correct any misalignment.
Q: Can we change the tone of the messages?
Yes. AutoRevive AI is designed to sound like your store — not like a generic bot. Share how your Sales desk and Service advisors normally talk (for example: more direct, more formal, brand-specific wording) and we’ll tune the playbooks to match your culture.
Q: Who on our team should contact support?
We recommend that support requests come from leadership or key operators who own Sales/Service performance: GM, GSM, Fixed Ops Director, BDC Manager, or Internet Manager. That way, the decisions we make together align with how you actually run the store.
Q: How do we see what AutoRevive AI is responsible for?
Your dashboard and reports are structured to separate revived Sales opportunities and Service ROs from your normal inbound traffic. If anything is unclear, open a support ticket asking for a “dashboard review” and we’ll walk you through how to read the numbers.

Submit a Support Request

Tell us what’s going on in plain language — Sales, Service, or both. The more specific you can be about the issue, the faster we can help you get AutoRevive AI back to quietly reviving money in the background.

Send a Message to Support

Use this form to open a support ticket directly with the AutoRevive AI team. You’ll receive a confirmation email, and someone will follow up with next steps.

Or email us directly at [email protected].