1. Who We Are
This Privacy Policy applies to AutoRevive AI, owned and operated by [Your Legal Company Name] (“Company”, “we”, “us”, or “our”). We provide software for automotive dealerships and related businesses to revive unsold Sales leads and dormant Service customers using automated messaging and follow-up.
If you have any questions about this Policy, you can contact us at:
[Your Legal Company Name]
[Street Address]
[City, State, ZIP, Country]
Email: [email protected]
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our websites (for example, autoreviveai.app);
- Dealership clients and their authorized users (for example, GMs, GSMs, Fixed Ops, BDC staff);
- Data processed on behalf of our dealership clients when AutoRevive AI connects to their CRM, DMS, and related systems.
When we process data on behalf of a dealership (for example, leads and customer information from a CRM or DMS), we act as a “processor” or “service provider” under applicable privacy laws. Our dealership client remains responsible for providing any required notices and obtaining any necessary consents from their leads and customers.
3. Information We Collect
We may collect the following categories of information:
3.1 Information You Provide to Us
- Account and business information – Name, email address, phone number, dealership name, role/title, login credentials, and other information you provide when creating an account or booking a demo.
- Communication information – Information you provide when you contact us (support requests, sales conversations, demo forms, feedback, etc.).
- Billing and payment information – We may collect billing information such as billing contact name, company name, and address. Payment card details are typically collected and processed directly by our payment provider (such as Stripe).
3.2 Information We Process on Behalf of Dealership Clients
When a dealership connects AutoRevive AI to its CRM, DMS, or other systems, we may process data such as:
- Lead records – Names, contact details, vehicle interests, lead source, status (for example, “lost”, “no response”, “cold”), and related notes.
- Service records – Customer name, contact details, vehicle information, service history, declined work, recommended maintenance, appointment history, and related notes.
- Messaging data – SMS and email content, send history, open/click data (where available), and responses from leads and customers.
This data is typically provided by the dealership’s CRM/DMS and is governed by the dealership’s own privacy practices. We act as a processor/service provider for this data.
3.3 Information Collected Automatically
When you visit our websites or use our platform, we may automatically collect:
- Usage information – Pages viewed, links clicked, features used, session duration, and other interactions with the Service.
- Device and technical information – IP address, browser type and version, operating system, device identifiers, and similar technical data.
- Cookies and similar technologies – We may use cookies, pixels, and similar tools to remember your settings, understand how you use our Service, and improve performance.
4. How We Use Information
We use the information we collect for the following purposes:
- To provide and operate the Service – Including authenticating users, connecting to CRM/DMS systems, running follow-up sequences, and delivering reports and dashboards.
- To support and improve the Service – Troubleshooting, analytics, product development, feature improvements, quality assurance, and security monitoring.
- To communicate with you – Service-related messages, onboarding, security and transaction alerts, support responses, and important updates.
- For marketing (where permitted) – Informing you about new features, offers, or educational content related to AutoRevive AI. You can opt out of marketing emails at any time using the unsubscribe link in those emails.
- To comply with law – Meeting legal obligations, responding to lawful requests, and enforcing our terms and policies.
For Customer Data (CRM/DMS records, etc.), we use the data only in accordance with our agreements with the dealership client and for the purpose of providing the Service.
5. Legal Bases (Where Applicable)
Where required by law (for example, under GDPR in the European Union), we rely on various legal bases to process personal data, including:
- The performance of a contract (for example, providing the Service to a dealership client);
- Our legitimate interests in operating and improving the Service and supporting our users;
- Compliance with legal obligations;
- Your consent, where required (for example, certain marketing communications).
6. How We Share Information
We do not sell personal information. We may share information in the following situations:
- With service providers and vendors – We may share information with trusted third parties who help us operate the Service, such as hosting providers, analytics providers, messaging platforms, and payment processors (for example, Stripe).
- With dealership clients – When processing Customer Data, we may provide dealership staff with visibility into which leads/customers were contacted, how they responded, and which opportunities were revived.
- For legal reasons – We may disclose information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, or respond to a lawful request from authorities.
- In connection with a business transaction – In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction.
We may also create and use aggregated or de-identified data that cannot reasonably be used to identify an individual. We may use or share such data for analytics, benchmarking, and improving our services.
7. Cookies & Tracking Technologies
We may use cookies, pixels, and similar tracking technologies to operate our websites and platform, remember your preferences, and understand how users engage with the Service.
Depending on your location, you may see a cookie banner or controls that allow you to manage your cookie preferences. You can also adjust your browser settings to block or delete cookies, though some features of the Service may not function properly if cookies are disabled.
8. Data Security
We implement technical and organizational measures designed to protect the information we process, including encryption in transit, access controls, and other security safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.
9. Data Retention
We retain information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law or by our agreements with dealership clients.
When we act as a processor/service provider, our retention of Customer Data is generally governed by the dealership’s instructions and our contractual commitments.
10. Your Rights & Choices
Depending on your location and applicable law, you may have certain rights with respect to your personal information, such as:
- Accessing or requesting a copy of your personal information;
- Requesting correction of inaccurate or incomplete information;
- Requesting deletion of your personal information;
- Objecting to or restricting certain processing activities;
- Withdrawing consent where processing is based on consent;
- Portability rights in certain circumstances.
To exercise these rights in relation to information we control (for example, your user account with AutoRevive AI), you can contact us at [email protected].
For Customer Data we process on behalf of a dealership (for example, as part of CRM/DMS integrations), we may direct you to contact the dealership directly, as they are typically the controller of that data.
11. International Data Transfers
AutoRevive AI may be operated from the United States and other countries. If you access the Service from outside the U.S., your information may be transferred to and processed in countries that may have different data protection laws than your country of residence.
Where required by law, we implement appropriate safeguards for such transfers, such as standard contractual clauses or equivalent mechanisms.
12. Children’s Privacy
AutoRevive AI is intended for business users and is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
13. Third-Party Links
Our websites and platform may contain links to third-party sites, services, or applications that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties.
We encourage you to review the privacy policies of any third-party sites or services you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will update the “Last updated” date at the top of this Policy.
If we make material changes, we may provide additional notice (for example, by email or in-app notification). Your continued use of the Service after the updated Policy is posted constitutes your acceptance of the changes.
15. How to Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
[Your Legal Company Name]
[Street Address]
[City, State, ZIP, Country]
Email: [email protected]